Refund Policy

Effective Date: January 1, 2026

This Refund Policy governs all professional services provided by Zenvor Assembly ("Company," "we," "our," or "us").

By purchasing or engaging our IT consulting services, the Client acknowledges and agrees to the terms outlined in this policy.

1. Nature of Services

Zenvor Assembly provides professional IT consulting services, including:

  • IT strategy consulting

  • High availability consulting

  • Disaster recovery planning

  • IT infrastructure assessments

  • Cloud infrastructure consulting

  • Business continuity consulting

  • Technology advisory services

Because our services involve professional expertise, consulting time, planning, analysis, and customized recommendations, refunds are handled according to the conditions described in this policy.

2. Non-Refundable Services

The following services are generally non-refundable once work has started:

  • IT consulting engagements

  • Infrastructure assessments

  • Technology strategy development

  • High availability planning

  • Disaster recovery consulting

  • Business continuity planning

  • Technical analysis and recommendations

  • Consulting reports and documentation

  • Project planning and advisory services

Once consulting resources, time, and expertise have been allocated, the Company incurs costs that cannot be recovered.

3. Refund Eligibility

A refund request may be considered under the following circumstances:

3.1 Duplicate Payment

If a Client accidentally submits a duplicate payment for the same invoice or service, the duplicate amount may be refunded after verification.

3.2 Service Has Not Started

If no consulting work has started and no resources have been allocated, the Client may request a refund within seven (7) calendar days from the payment date.

3.3 Company Unable to Provide Services

If Zenvor Assembly determines that it cannot provide the agreed services due to internal limitations, a full or partial refund may be considered.

4. Partial Refunds

If consulting work has already started, any refund consideration will be based on:

  • Completed consulting hours

  • Work already performed

  • Reports or recommendations delivered

  • Resources allocated

  • Administrative costs

  • Third-party expenses, if applicable

The Company reserves the right to retain payment for services already provided.

5. Project-Based Consulting Engagements

For projects divided into phases, milestones, or scheduled consulting stages:

  • Completed milestones are non-refundable.

  • Delivered reports, assessments, and recommendations are considered completed services.

  • Refund requests may only apply to future work that has not yet started.

6. Client Delays and Project Interruptions

Refunds will not be issued for delays caused by the Client, including:

  • Failure to provide requested information

  • Delayed communication

  • Failure to provide access required for consulting activities

  • Delayed approvals or decisions

  • Changes in business requirements

7. Change of Mind

Refunds will generally not be provided due to:

  • Change of business plans

  • Budget changes

  • Internal company decisions

  • Change of priorities

  • Dissatisfaction caused by expectations outside the agreed scope of services

8. Third-Party Services

Zenvor Assembly is not responsible for refunds related to third-party products or services, including:

  • Cloud service providers

  • Hosting providers

  • Software licenses

  • External technology vendors

  • Other third-party solutions

Any third-party costs are subject to the refund policies of the respective providers.

9. Chargebacks and Payment Disputes

Clients agree to contact Zenvor Assembly before initiating any chargeback, payment dispute, or payment reversal.

The Company reserves the right to provide relevant documentation, including:

  • Service agreements

  • Invoices

  • Project communications

  • Consulting reports

  • Deliverables

  • Records of completed work

Unauthorized or fraudulent chargebacks may result in suspension or termination of services and may require further action where permitted by law.

10. Refund Request Procedure

All refund requests must be submitted in writing.

Requests should include:

  • Client name

  • Company name

  • Invoice number

  • Date of payment

  • Amount paid

  • Reason for the refund request

  • Any supporting information

Refund requests should be sent to:

Email: ZenvorAssemblyLLC@proton.me

11. Review Period

Refund requests are typically reviewed within 10–30 business days.

Additional information may be requested during the review process.

The Company will notify the Client of the final decision after completing the review.

12. Limitation of Liability

To the maximum extent permitted by law, Zenvor Assembly shall not be liable for:

  • Indirect damages

  • Consequential damages

  • Lost profits

  • Business interruption

  • Loss of opportunity

  • Data loss

The Company's total liability shall not exceed the amount paid by the Client for the specific service related to the claim.

13. Final Determination

All refund decisions are made by Zenvor Assembly after reviewing the specific circumstances of each request.

The Company reserves the right to determine refund eligibility based on the services provided, work completed, and applicable agreements.

14. Contact Information

For refund requests or questions regarding this policy, please contact:

Zenvor Assembly

CEO: GILLES PIERRE JEAN

Company Address:
8903 ASCOT LN APT 22
LAUREL, MD 20708
United States

Email: ZenvorAssemblyLLC@proton.me

Phone: +1 (409) 233-7433